General
What are the check in and check out times?
Check in is at 2 PM and check out is at 10 AM.
If you arrive before check-in or if your check-out is before your departure time, you are welcome to store your luggage in our designated luggage room and use the hotel’s facilities until your check-in or departure time.
Do you have a late check-out policy?
Late check-out is until 6 pm and has an extra fee of 50%
Is there a storage room to leave skiing equipment or gear?
Yes, we have a storage room that all guests can use to leave their skiing equipment or gear.
Do you have a smoke-free policy?
Yes, all rooms and common areas are smoke free.
Do you have on-site parking?
Yes, the hotel has a free, secure indoor parking. Parking spaces are subject to availability and it is not possible to book them in advance.
What is your cancellation policy?
Cancellations with a minimum of 15 days before check-in, NO charges will be charged.
Cancellations between 14 and 8 days before check-in, 50% of the stay will be charged as a penalty.
Cancellations between 7 and 0 days before check-in, 100% of the stay will be charged as a penalty.
In case of NO show a rate of 100% of the stay will be charged.
For early departure, a rate of 100% of the stay will be charged.
Common Areas & Apartments
What are the opening/ closing hours of the spa and fitness area?
The spa and fitness center are open everyday from 8:00 AM to 10:00 PM
You can book a massage or treatment from 2:00 PM to 9:00 PM.
What time is breakfast served? Do you have veggie, gluten-free and lactose intolerant options?
A buffet breakfast is served everyday from 7 AM to 10 AM
Yes, we offer our guests a variety of veggie, gluten free and lactose intolerant options so that they can start their day full of energy.
Are there TV’s in the apartments?
Yes, there are smart TV’s set up in the living area.
Do the apartments have a bidet?
No, they don’t, but all bathrooms are equipped with a Japanese Smart Toilet.
Do you have a bathtub?
No, the apartments have a spacious shower.
